Agent Resource Center

News & Updates

Register Today for our Short Sale Webinar

01/07/2013

  

Important changes to our loss mitigation process

Our real estate professional webinar series is one of the ways we stay better connected with our agent community. The upcoming webinar will provide information that helps you better serve your customers. These sessions include time to respond to the questions you provided in advance.  We will host our next session on Monday, January 27 with a focus on servicing standards.

Topics that will be covered:
 

  • Earlier single point of contact assignment: Customers will continue to be proactively assigned a Customer Relationship Manager (CRM).
  • Streamlined financial document collection process: Customers will now submit a single package that includes all documents required for all loss mitigation options (including modification, short sale and deed in lieu) for which they may qualify. 
  • Comprehensive evaluation process: A short sale record will be automatically opened if the home retention evaluation indicates the customer does not meet eligibility requirements to retain the property. 
  • Improved communication: Upon completion of the evaluation, we will provide homeowners with one notification that will list all options and programs for which the customer is eligible.
  • Q&A: we will answer questions that you submitted during the registration process.
     

The updated Short Sale Agent Resource Center has educational guides dedicated to all of the above topics.

Presenter:
Bill Borda

Senior Vice President, Short Sale/Deed in Lieu

Time:     1 - 1:30 p.m. Pacific
               2 - 2:30 p.m. Mountain
               3 - 3:40 p.m. Central
               4 - 4:30 p.m. Eastern

Register now >>

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